Cancel Order Policy
Orders can be canceled for any reason up to 30 minutes after placing the order. If it's been more than 30 minutes since placing the order, the order will ship as scheduled. In order to cancel your order in the 30-minute window, you can reach out to us through our Contact Us Page.
The item will be shipped as soon as possible, however, depending on the volume of orders, or acts of god, or carrier load can take up to 7 days.
After the item has been shipped, your delivery may take up to 30 days, depending on your location, and your item will be delivered by your local post.
Note that these are the maximum shipment & delivery times, usually, you will have your package delivered in 3-7 days from the date of shipping.
Customs and taxes:
The buyer might face additional charges in terms of taxes, customs fees and other charges that are not included in the price of the product and depend on the standing law in the delivery country, and SpacePal is not liable for these charges. The buyer will cover all expenses related to the above-mentioned fees.
You have 5 days to contact us and 30 days to return it from the date it was received. If this item is in your possession for more than 5 days, it is considered used and we will not issue a refund or a replacement. There are no exceptions.
You will not be able to opt for any refund or replacement if the reason is that that you have made a mistake in choosing the variant of the product.
You will not be able to opt for any refund or replacement if the reason is that you no longer want an item.
For electrical devices - You will NOT be able to opt for any refund or replacement if you have made a mistake in choosing the wrong plug type and this has caused damage to the product.
Buyer pays return shipping fee in all situations except if the product is faulty.
All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return.
We will refund you the full amount, upon receipt of the item in its original condition and packaging with all components and accessories included. Or, you may choose to have a replacement.